SHIPPING POLICIES
SHIPPING AND DELIVERY INFORMATION
Please allow up to 5 business days for orders to be processed and shipped.
Processing times may increase during holidays and other peak times.
To protect our customers, we are unable to change the shipping address provided at checkout.
Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment’s tracking information. Customers are responsible for monitoring the delivery of their shipment once an order has left our warehouse.
Shipping Rates are non-refundable.
We do not ship to PO boxes.
We are unable to combine separate orders into a single shipment.
US & INTERNATIONAL
All shipping costs are calculated at time of checkout. All orders may be subject to tariffs or additional fees (customs, VATS, etc), which are the responsibility of the customer.
CANADA
All shipping costs will be calculated at time of checkout.
FREE SHIPPING
All orders over $300 are eligible for free shipping. Tariffs or additional fees (customs, VATS, etc) are the responsibility of the customer.
FAILED DELIVERY OR RETURN TO SENDER
If your package cannot be delivered to the given shipping address due to incorrect or incomplete shipping address and/or phone number, the package will be returned to us at your expense.
If you are absent upon all delivery attempts, your package will be returned to us at your expense.
If you refuse receipt of your package, the package will be returned to us at your expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.
Held in Form is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
DAMAGED OR OPEN BOX
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order, along with contacting us.
LOST OR STOLEN PACKAGES
Held in Form is not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels.